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Billing FAQs

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What is a Source Code License?
A Source Code License allows you to download the source code for an app project as many times as you want for 12 months. Source Code Licenses are purchased on a per-app basis.
How do I purchase a Source Code License?
You can purchase a Source Code License by navigating to the Settings for any project. Click Purchase 1 Year License and follow the upgrade process. Your purchase will be completed immediately after your credit card is successfully processed.
How do I cancel a Source Code License?
You can cancel a Source Code License by navigating to the Settings for any project. Click Cancel License Renewal and confirm you wish to cancel your license. Since you already paid for a year, your Source Code License will still be active until the renewal date. You will not be refunded for any remaining time.
How do I change my payment frequency from annual to monthly billing?
Monthly billing is not available. All Source Code Licenses are purchased as an annual subscription.
How do I get billing receipts for my account?
We will email you a receipt after your initial purchase and every year on the renewal date for each Source Code License you have purchased. If you deleted the email and need another copy, contact us at billing@dropsource.com.
How do I find my renewal date or billing history?
You can find the renewal date for each project in My Account > Billing. We do not currently provide access to your billing history other than the receipts we send to your email. If you have billing questions please contact us at billing@dropsource.com and we will assist you.
What happens if I have a Source Code License but my credit card expires or can’t be charged?
Your Source Code License will be canceled if we cannot successfully charge your card. We will attempt to charge your card 3 times (on the renewal date and once a day for two days after the due date) before canceling. If you update your payment information before our last attempt, your Source Code License will remain active.
How do I change the credit card associated with my account?
Navigate to My Account > Billing, click Update Payment Information, and enter the details for your new credit card.
Can I use a different credit card per Source Code License?
No, you can only have one credit card associated with your account and it will be charged for all of your Source Code Licenses. If you update your payment information, the new credit card will be charged for all future payments.
When will my credit card be charged?
A Source Code License applies to a single project, so each license has its own billing cycle. Your credit card will be charged on the renewal date for each Source Code License you have. You can view the renewal date for each license in My Account > Billing.
ⓘ Note

For Dropsource Enterprise billing inquiries, contact your customer success manager via My Account > Billing from your Dashboard.

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