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Billing FAQs

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How do I upgrade one of my projects?
You can upgrade by navigating to Project Settings from a few different places inside Dropsource. Either click Upgrade next to the Project Type in your Dashboard, or at the top of the editor with the project open, or by navigating to the Project Settings. Click Upgrade to Premium and follow the upgrade process. Your project will be upgraded immediately after your credit card is successfully processed.
How do I downgrade my plan?
To downgrade your project please email us at billing@dropsource.com. Since you have already paid, your project will be downgraded at the end of your billing cycle based on your payment frequency (either monthly or annual). You will not be refunded.
How do I change my payment frequency from monthly to annual billing?
To change payment frequency for a project please email us at billing@dropsource.com. We will switch your payment frequency to annual instead of monthly, and will begin charging you annually for this project at the beginning of your next billing cycle. Since you have already paid for a month, this means we will begin charging the annual fee at the end of the month, and then every 12 months after that.
How do I change my payment frequency from annual to monthly billing?
To change payment frequency for a project please email us at billing@dropsource.com. We will switch your payment frequency to monthly instead of annual, and will begin charging you monthly for this project at the beginning of your next billing cycle. Since you have already paid for a year, this means we will begin charging the monthly fee at the end of the year, and then every month after that. You will not be refunded or prorated for the annual fee you already paid.
How do I get billing receipts for my account?
We will email you a receipt every month or year (depending on your payment frequency) after every successful payment. If you deleted the email and need another copy, contact us at billing@dropsource.com.
How do I find my billing date or billing history?
You can find the billing date for each project in My Account > Billing. We do not currently provide access to your billing history other than the receipts we send to your email.
What happens if my credit card expires or can’t be charged when I have a Premium project?
Your project will be downgraded to Basic if we cannot successfully charge your card. We will attempt to charge your card 3 times (on the due date and once a day for two days after the due date) before downgrading your project. If you update your payment information before our last attempt your project will remain Premium.
How do I change the credit card associated with my account?
In My Account > Billing, click Update Payment Information and enter the details for your new credit card.
Can I use a different credit card per Premium project?
No, you can only have one credit card associated with your account and it will be charged for all of your Premium projects. If you update your payment information, the new credit card will be charged for all future payments for your Premium projects.
When will my credit card be charged?
Each project can be upgraded individually so each project has its own billing cycle. Your credit card will be charged for every Premium project you have at the beginning of the next billing cycle, based on the selected payment frequency (monthly or annual). You can view the next bill date for each project in My Account > Billing.
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