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What is the Developer Assistance add-on?
Developer Assistance is an account add-on that provides direct access to our development team for guidance on how to build your app, API integration help, and assistance working through build errors and app troubleshooting. Once purchased, a chat window will be enabled in Dropsource so you can message our team directly.
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Can I get help for all of my apps?
Yes. Developer Assistance is applied on an account basis – we will answer any questions you have regardless of what app you are working on. The only requirement is that you are building the app in Dropsource.
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What level of support can I expect?
Depending on the type of question or error you can expect different response times:
These times indicate when to expect an initial response from one of our mobile development experts, not how long it will take to resolve an issue. |
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When will your developers be available to help me?
Our team will be available to help you Monday through Friday 9am-5pm EST.
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How much does the add-on cost?
The Developer Assistance add-on can be purchased for $1000 a month.
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Does the Developer Assistance add-on come with the purchase of a Source Code License?
No. Source Code Licenses and the Developer Assistance add-on are purchased separately.
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How do I cancel the add-on if I no longer need help?
If you no longer need assistance you can cancel your subscription by emailing billing@dropsource.com.
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